So, what exactly is ITSM, you ask? The strict definition is something along the lines of this: “All the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services.” A huge part of ITSM is Incident Management, or IM for short (yay, acronyms!).
What can a BCDR tool do for your company—or to be more direct, what can Onspring’s solution do for your business? A lot, so let’s take a look. After you initially put together a BCDR plan specifically for your company, when implementing it with Onspring you can leverage it so it will work at its best in any capacity.
More than likely, you have a process for managing vendor relationships. You may even have a sophisticated process with a centralized vendor repository, risk assessments, due diligence, contract review, careful onboarding and ongoing monitoring. But how many of your employees know the process? And more importantly, how many of them understand how they fit in?