So, what exactly is ITSM, you ask? The strict definition is something along the lines of this: “All the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services.” A huge part of ITSM is Incident Management, or IM for short (yay, acronyms!).
The GRC software market has several different sections, ranging from full-fledged integrated GRC platforms to specific point solutions, and each of these can help a company deal with many different problems or tasks. The joining point of all of these different products is that they help answer the questions that the caveman asked eons ago: “How best to manage risk?” and “How best to integrate these risk management solutions into a productive business model while maintaining corporate integrity at the highest regulatory levels (direct translations from cavemen are rarely this coherent)?”
When it comes to putting together a GRC platform—or using any of Onspring’s other solutions—It doesn’t matter what kind of cooking personality you have. If you use our professional services team to lean on or you do it yourself, the results will be good. Anyone can do it—it’s just like when you’re cooking; you need the confidence to go into your kitchen and say, “I might burn this cake or destroy this pie, but I also might make something really good. If I fail, it won’t be for long.”
One of the prerequisites to acquiring a GRC platform should be like a lot of other major items that are bought; when you are looking to make a major purchase or acquisition, consult many people in a lot of different areas. Ask your friends or colleagues, read reviews, do extra research, and as strange as this seems, even see what the trolls of the internet have to offer.
The Onspring Sales team knows you probably don’t want us to sit on the couch with you and watch Onspring videos after just having spoken for the first time, but we do our best to make you feel at ease with the resources available to help with education and awareness of where you’re at with your processes and where you can be in the future.
Onspring’s leadership, product, solution engineering, professional services and sales teams have hundreds (yes, hundreds!) of years of combined experience in business process automation with a focus on GRC. Nearly all of us here have had experience working for other GRC software providers or have helped to deliver consulting and implementation services across nearly every GRC product listed in a review, quadrant, report or software list.
When GRC platforms started becoming a “thing” in the mid-2000s, there were only a few major players in the market. They focused primarily on IT: whether it be controls, policies or risk management. Additionally, with the Enron and Worldcom scandals, SOX and its myriad of financial reporting controls quickly became platform offerings as well. As the market started expanding quickly at the turn of the decade, the concept of “eGRC”, with the “e” standing for enterprise, swept the landscape. Why settle for managing IT processes when many of the tools were capable of managing an entire organizations’ Governance, Risk and Compliance frameworks? The natural progression had begun.
If in your current state, your audit team has to spend time creating work papers manually and then saving them and going back and looking at them, that’s a manual step that is something that could be easily repeated in Onspring that ends up saving a lot of time. Looking at how much time were we spending on admin work in the past and now how much time are we pivoting that toward audit work—time, saving time is a big ROI with Onspring.
I have always had a fondness for risk management; in my career, there have been many times where I have argued against something because it was too risky, at least in my eyes. Governance and compliance always seemed to be burdens to me, and to be completely honest, I was fairly prejudice against them. With compliance, I could see the benefit from a societal level, but at a certain point I viewed it as checking off proverbial boxes.
“There is nothing more powerful or honest than the voice of the customer,” Onspring’s Founder and CEO Chris Panteanius, said of the award. “SoftwareReviews requires a LinkedIn profile to ensure vendors cannot vote for themselves or disparage competitors’ offerings, and it takes no money from vendors to determine these rankings. Instead, they rely exclusively on the customer’s voice — the true experts who use, and dare I say, stake their careers on the success of these products every day.”
There are a lot of places where you can find reviews of Onspring’s platform, but only a handful from the real, vetted voices of users. Gartner’s Peer Insights website showcases vendors and products with reviews from real customers. Onspring is honored that our customers expressed their views of our solutions on this site and our overall rating on Peer Insights is five stars.
Wherever you are in the platform evaluation process, narrowing your choices down and selecting a new solution is never easy. This guide helps balance out the pros and cons of what your needs really are as you evaluate your current system and prepare to make a final leap to a new GRC platform.