Posts

How We Use Onspring to Automate Ticket Processing

At Onspring, we “eat our own dog food.” We run almost every business function through our own platform, including product management, marketing, QA and customer support. By using our own product daily and approaching it through the lens of a client, we have a great opportunity to develop new ideas and consider improvements to the user experience. Just like our clients, we encounter plenty of opportunities to enhance a process or automate a function through the Onspring platform.

What We Do: Solve Problems

“And what do you do?” It’s the question most often asked by new acquaintances. This question is relatively safe and easy to answer when getting to know a new person. “I’m an accountant.” “I’m a paralegal.” These are nice, neat answers at which your acquaintance will nod, smile and make a comment summarizing what they know about the profession. “I hear that’s a real numbers game—haha!” “So you do a lot of paperwork!” and the like.

“Back in the Day” Technology Was Great, Unless You’re Still Using It

For the most part, technology has changed our lives for the better. Technology in business definitely makes our jobs easier, reduces costs and allows many of us to provide products and services we never thought possible. All that being said, it’s still fun to think about the past and reminisce about the “old days” in life and business. The way things have changed can almost always be traced back to some type of technology. I’m not talking about dinosaur days or the old west, but how quickly things have changed over the last 25 years or so.