If your software provider is committed to keeping the product up to date and delivering new and valuable features, then your software implementation really should stand the test of time. But here’s the kicker: You have to take advantage of what’s available to you. Those new features from your vendor won’t do much good if you don’t incorporate them into your work. And when your team and processes evolve (as they always will), your software may need some fresh configuration to adapt to your changing needs.
I’ll admit it, when you’re starting a business, one of the last things you want to think about are corporate policies. Your focus is on getting your product or service to market and growing a solid team, not on some collection of dos and don’ts. Besides, that’s what large, stodgy companies do, right?