At American Family Insurance, John leads the Information Risk Management (IRM) team and oversees GRC technology, which includes the company’s widespread use of Onspring. John is an evangelist internally, educating departments on how to best utilize automation in Onspring to improve projects, ongoing tasks, and get new initiatives off the ground.
While the American Family Insurance IRM team proactively creates new use cases in Onspring for GRC processes, it’s not uncommon for colleagues and other departments to propose a new idea to automate a process or address a problem to solve. John’s team is responsible for finding creative solutions to meet their needs and deliver business value.
Cost savings, time savings, and process improvements all contribute to the bottom line.
“We often have departments coming to us saying, ‘We have this business need that we’re trying to solve. Would Onspring be a good fit for that?’” said Aaholm. “And we really have to dive deep into what their needs and current processes are to identify the underlying issues or problems. If Onspring can meet their business need—and do so with efficiency and automation—of course it makes sense to move to Onspring.”
But it doesn’t stop there. After understanding the department’s specific needs and pain points, John’s team analyzes the new use case to understand how it will improve current processes, or if it will replace or supplement current use cases, and identify potential cost savings. Without fully implementing a new use case in Onspring, the IRM team configures a lightweight application to understand whether or not those primary business objectives would be met with Onspring.
This evidence-based testing is called a proof of concept (POC).