MORE THAN JUST
ANOTHER JOB
ONSPRING COMPANY CULTURE
We believe in creating people-powered autonomy for both our clients and our colleagues. Our innovation, creativity, flexibility, and collaboration show in the way we develop cutting-edge technologies for our rapidly growing organization. Putting people first isn’t just something we like to say; it’s something we actually do. You can see it in company benefits that go well beyond the business. In addition to 401k matching, we enjoy:
Fully paid, company-funded healthcare premiums
Casual, friendly & flexible work environment
7-day paid, destination vacations for top performers
Free Life Lock subscriptions
Our culture is intentional.
Here, you’ll find limitless personal opportunity to make and own meaningful contributions. We encourage each other to share ideas, to challenge conventional wisdom, and to enjoy a few laughs at the snack bar. And we are keenly aware that our dynamic, lively, and safe workplace is a result of hiring not only talented employees but amazing human beings.
“The people who work here love their jobs and love Onspring. It is obvious by the way we are treated that management appreciates their employees. And it is obvious by the way everyone will make whatever extra effort is required when a co-worker asks for help that Onspring isn’t the typical workplace.”
“The people who work here love their jobs and love Onspring. It is obvious by the way we are treated that management appreciates their employees. And it is obvious by the way everyone will make whatever extra effort is required when a co-worker asks for help that Onspring isn’t the typical workplace.”
“I knew almost immediately upon meeting my two current managers for my first interview that I would fit in at Onspring, and every other co-worker I met after getting hired confirmed my initial instinct.”
“The level of collaboration and teamwork across the entire organization is phenomenal – every member views themselves as an important piece of the team and each person is ALWAYS willing to bend over backwards to help another individual/team and ultimately us as an organization.”
“There is a tremendous amount of opportunity here and our leadership encourages us to step outside of our comfort zone on a regular basis to take on projects or promote ideas/thoughts that fall outside of your typical job description.”
“The job is challenging every day,
but in the best possible way.”
Check out our openings to see if there’s a spot here for you.
Team: Marketing
Position: Analyst Relations Strategist
In this role, you will be expected to act as both a player and a coach, while you devise and lead Onspring’s analyst relations strategy. Coming into this position, your first order of business is to develop a phased analyst relations roadmap by identifying analyst firms to target, analysts within each firm to target, desired goals and outcomes, and execution plan. Following strategy creation, you will be responsible for execution: aligning internal stakeholders, crafting narratives, orchestrating briefing content, and coaching message delivery of both content and presentation style. You will be responsible for gaining the attention of analysts, scheduling calls, and building positive relationships. This role requires both strategic skills and the ability to execute.
Responsibilities:
- Build an analyst relations strategy that delivers awareness with key analysts
- Lead and manage ongoing execution of analyst strategy in relevant categories
- Build and nurture high-value relationships with key analysts to drive informed opinions of Onspring software and positive perceptions of solution differentiation
- Architect narratives and storylines for each Onspring solution category to deliver a clear and deep understanding of Onspring software
- Coach internal stakeholders on the delivery of narratives and storylines to flawlessly execute briefing time with analysts
- Research analyst views and opinions to inform execution
- Research & communicate the competitive landscape to internal teams
- Craft acutely targeted messages and presentations to analysts based on category and analyst firm
- Engage and educate internal stakeholders on the value of AR by communicating program goals, milestones, and support needed
Desired Skills:
- Strategic communicator
- Loves working with people and building relationships
- Natural conversationalist who can flex to engage any personality
- High-level reading comprehension with the ability to pinpoint key insights
- Business acumen and understanding of technical concepts
- Proactive self-starter with planning & project management abilities
- Direct experience working in analyst relations
- Experience working with SaaS software, governance, risk compliance, ITSM
Team: Client Experience
Position: Client Success Manager
Onspring is seeking energetic, intelligent, client-focused individuals who want to be part of a high-growth technology company, based in Kansas City. The primary objective of the Client Success Manager will be to nurture relationships with existing clients to help them fully engage and realize maximum value from their Onspring investment. This role works closely with our Services, Training, Support, Product and Sales functions to ensure a seamless, positive experience throughout all stages of the client journey.
Responsibilities:
- Serve as an advocate and champion for Onspring clients
- Focus on consistent improvement of the following metrics:
- Client satisfaction
- Client engagement
- Net promoter score (NPS)
- Renewal rates
- Reference calls
- Lifetime value
- Facilitate new client onboarding, perform regular client “health checks” and develop individualized plans for client success
- Measure quantitative and qualitative success outcomes through scheduled client assessment campaigns
- Identify risks or threats to client success and develop plans to mitigate those risks
- Serve as a trusted advisor, providing recommendations, answering questions when able and facilitating conversations with other Onspring SMEs when necessary
- Actively communicate new product functionality, training opportunities and Onspring events to ensure client engagement
- Align with Sales to identify upsell opportunities within existing client accounts
Desired Skills and Experience:
- 3+ years in a client-facing service or support role (previous experience working in software or technology is preferred)
- Creative, analytical thinker who is adept at troubleshooting and solving problems
- Strong background developing relationships with clients, especially at higher levels of the organization
- Superb organizational and listening skills
- Strong written and verbal communication skills
Personal Attributes and Values:
- Fits with a hard-working, innovative, quality-driven, and client-focused culture
- Articulate, with a proven ability to communicate effectively with colleagues and clients
- Organized, methodical and action-oriented
- High energy, sense of urgency, passionate, committed, engaged
- Agile, nimble, able to recognize and implement necessary changes
- Creative thinker and high aptitude for solving problems
- Believable, credible, honest, high integrity and trustworthy
Team: Marketing
Position: Content Writer
Are you ready to make your mark on the world? Are you interested in building a lasting brand? Onspring is looking for an SEO-focused content writer who can work alongside the great minds of our marketing team to bring stories to life.
As a flexible software automation platform that provides value in ANY industry and process, our challenge is often found in demonstrating specific use cases within a business. For example, some customers start using Onspring to create efficiencies in their third-party risk management program. After initial use, the customer fully understands the flexibility and power of the software and thus begins expanding Onspring’s use into their internal audit initiatives, or their vulnerability management approach, or their contract management efforts. We need a writer who can create stories that unpack these myriad use cases and best practices. We do not expect you to be a subject matter expert in any of the areas we support (e.g. risk, audit, IT, compliance, etc.), but we do expect you to be able to learn and comprehend these functions within a business.
Working as part of the marketing team, we will collaborate with you on story ideas based on the overarching content strategy and goals. We will educate you on the subject matter and provide creative direction for the long-format content needed. Our expectation is that you will continue to learn about the subject matter on your own, you will provide content recommendations over time, you will curate content outlines before drafting stories, you will write based on SEO best practices, you will edit your stories based on team feedback, and revise your content until it is published.
This is not a technical writer position, nor is it a creative writing position. This is a journalistic, SEO-driven long-format content writing position. The best candidate for this position is an individual who wants to continue learning every single day, loves a good challenge, and wants to contribute to measurable business growth.
Role & Skills:
- Write user-friendly long-format content
- Improve website SEO-performance
- Understand how our business enables customers to thrive across industries and roles
- Experience in writing, editing, and pitching story ideas
- Enjoys explaining how things work and why they’re interesting
- A human-enthusiast who wants to help people work smarter and faster
- Holds high standards in quality of work
- Compelling portfolio and writing samples
Team: Client Experience
Position: Professional Services Consultant
Onspring is seeking high-energy, intelligent, problem-solving software implementation consultants who want to be part of a high-growth company, based in Kansas City. The primary objective of the Professional Services Consultant will be to work with customers to determine their business needs and requirements and subsequently implement those requirements into an Onspring solution that meets their needs.
Responsibilities:
- Provide expert guidance into how Onspring can be leveraged to solve customers’ business needs (i.e. what to do and what not to do)
- Assist in implementation project planning and communicate if any deadlines / milestones are at risk
- Develop in-depth, expert-level knowledge of the Onspring platform and its configuration options
- Gain in-depth knowledge of Onspring solutions (Audit Management, Risk Management, Vendor Management, etc.), industry trends and competition
- Work in the Onspring CRM for all project activities and manage weekly status reporting on progress
- Implement customers’ solution design in Onspring via its highly configurable functionality (no coding is required) utilizing industry best practices, complete with automated workflow and messaging, role-based reporting and access control
- Test the solution against customer requirements (via User Acceptance Testing i.e. UAT) to ensure that the system is functioning as it was intended.
- Potentially train customers on Onspring functionality from a system administrator and/or end-user perspective
Desired Skills and Experience:
- Previous consulting experience with software or technology is a plus
- Previous domain experience with Governance, Risk and Compliance (GRC) is a plus
- Intensely goal-oriented, self-motivated, and driven to achieve individual and team goals
- Responsible for producing results
- Able to approach strangers and engage them respectfully
- Self-starter with the ability to work independently or in a team environment
- Strong sense of urgency
- Strong time management, organizational, decision-making and critical thinking skills
- Able to learn and absorb new information quickly
Personal Attributes and Values:
- Fits with a hard-working, innovative, quality-driven, and client-focused culture
- Articulate, with a proven ability to communicate effectively with colleagues, partners and clients
- Smart, decisive, organized, methodical, biased toward action
- High energy, sense of urgency, passionate, committed, engaged
- Agile, nimble, able to recognize and implement necessary changes
- Creative thinker and high aptitude for solving problems
- Believable, credible, honest, high integrity and trustworthy
- Able to multitask effectively
Team: Sales
Position: Sales Development Representative (SDR)
Onspring is seeking energetic, self-motivated professionals who are looking to launch a career in software sales as part of a high-growth technology company, based in Kansas City. The primary objective of the Sales Development Representative (SDR) is to generate qualified leads for our Sales team. SDRs engage in conversations with prospective clients to determine if our solutions can help them achieve their objectives. After researching potential contacts using sales intelligence and social communication tools, SDRs make calls, exchange email and connect with organizations that match our ideal profile to discover their needs and schedule an introductory meeting with a member of Onspring’s Sales team.
Responsibilities:
- Set and execute on a cadence of outbound phone, email and social communications (e.g. LinkedIn) to build a pipeline of qualified opportunities with organizations matching Onspring’s ideal customer profile
- Promptly follow-up and qualify all assigned inbound leads
- Maintain consistent level of activity to reach assigned goals
- Manage, track and report sales activities and results using CRM
- Conduct pre-call research to gather company intelligence and identify key executives at target accounts
- Gain in-depth knowledge of Onspring solutions, industry trends, and competition
- Learn, practice and utilize key Onspring messaging in your daily interactions with prospective clients
- Ask purposeful questions and listen attentively to prospective clients to identify current challenges, initiatives and key business drivers
- Learn and leverage the tools necessary to be successful: CRM, sales and marketing intelligence (HubSpot, ZoomInfo, LinkedIn Sales Navigator), web presentation tools (Microsoft Teams, Zoom Meeting), etc.
- Report on trends and information discovered during the prospecting and qualification process
- Build relationships with your Sales and Marketing team counterparts
- Achieve monthly goals of generating qualified opportunities for the Sales team
Desired Skills & Experience:
- Bachelor’s Degree in business, marketing, communications or a related field
- Previous lead generation or sales experience preferred (but not required)
- Excellent interpersonal and communication (written and verbal) skills
- Curiosity to meet new people and help them address their challenges
- Ability and willingness to learn and absorb new information quickly
- Strong work ethic
Personal Attributes & Values:
- Outgoing personality with a positive attitude
- Highly self-motivated and driven by achieving individual and team goals
- High-energy professional that possesses the drive to succeed in an exciting, fast-paced company
- Strong time management, organizational and problem-solving skills
- Attention to detail while being able to manage multiple priorities and tasks simultaneously
- Ability to work in a collaborative, team environment and effectively communicate with all levels of stakeholders
Work Location: Full-time position is based in Overland Park, KS headquarters (travel estimated at 0-5%)
Team: Product
Position: Senior Software Engineer
- Do you crave interesting and challenging problems?
- Can you make a real difference with your skills?
- Does your work inspire others around you?
- Can you lead and be led at the same time?
- Are you interested in building a world-class business process automation platform?
- Did you answer yes to all of the above?
If so, Onspring is looking for you. We’re hiring experienced software engineers (3+ years in commercial software) with a passion for stunning application design, product development and teamwork. The ideal candidate will have a background in MVC / .NET and have a strong appreciation for emerging standards. Onspring is intensely focused on UI/UX and performance, and all members of our Development team must share this passion.
Required Experience:
- C#
- ASP.NET MVC
- Any Javascript Framework (jQuery, Angular, React, etc.)
Desired Experience:
- NoSQL (Mongo / Elastic / Couchbase / Redis / etc.)
- jQuery
- Kendo
Also Preferred:
- IIS Management
- Octopus
- Linux / Unix
Work Location: Onspring headquarters, Overland Park, KS
Check out our openings to see if there’s a spot here for you.
Team: Marketing
Position: Analyst Relations Strategist
In this role, you will be expected to act as both a player and a coach, while you devise and lead Onspring’s analyst relations strategy. Coming into this position, your first order of business is to develop a phased analyst relations roadmap by identifying analyst firms to target, analysts within each firm to target, desired goals and outcomes, and execution plan. Following strategy creation, you will be responsible for execution: aligning internal stakeholders, crafting narratives, orchestrating briefing content, and coaching message delivery of both content and presentation style. You will be responsible for gaining the attention of analysts, scheduling calls, and building positive relationships. This role requires both strategic skills and the ability to execute.
Responsibilities:
- Build an analyst relations strategy that delivers awareness with key analysts
- Lead and manage ongoing execution of analyst strategy in relevant categories
- Build and nurture high-value relationships with key analysts to drive informed opinions of Onspring software and positive perceptions of solution differentiation
- Architect narratives and storylines for each Onspring solution category to deliver a clear and deep understanding of Onspring software
- Coach internal stakeholders on the delivery of narratives and storylines to flawlessly execute briefing time with analysts
- Research analyst views and opinions to inform execution
- Research & communicate the competitive landscape to internal teams
- Craft acutely targeted messages and presentations to analysts based on category and analyst firm
- Engage and educate internal stakeholders on the value of AR by communicating program goals, milestones, and support needed
Desired Skills:
- Strategic communicator
- Loves working with people and building relationships
- Natural conversationalist who can flex to engage any personality
- High-level reading comprehension with the ability to pinpoint key insights
- Business acumen and understanding of technical concepts
- Proactive self-starter with planning & project management abilities
- Direct experience working in analyst relations
- Experience working with SaaS software, governance, risk compliance, ITSM
Team: Client Experience
Position: Client Success Manager
Onspring is seeking energetic, intelligent, client-focused individuals who want to be part of a high-growth technology company, based in Kansas City. The primary objective of the Client Success Manager will be to nurture relationships with existing clients to help them fully engage and realize maximum value from their Onspring investment. This role works closely with our Services, Training, Support, Product and Sales functions to ensure a seamless, positive experience throughout all stages of the client journey.
Responsibilities:
- Serve as an advocate and champion for Onspring clients
- Focus on consistent improvement of the following metrics:
- Client satisfaction
- Client engagement
- Net promoter score (NPS)
- Renewal rates
- Reference calls
- Lifetime value
- Facilitate new client onboarding, perform regular client “health checks” and develop individualized plans for client success
- Measure quantitative and qualitative success outcomes through scheduled client assessment campaigns
- Identify risks or threats to client success and develop plans to mitigate those risks
- Serve as a trusted advisor, providing recommendations, answering questions when able and facilitating conversations with other Onspring SMEs when necessary
- Actively communicate new product functionality, training opportunities and Onspring events to ensure client engagement
- Align with Sales to identify upsell opportunities within existing client accounts
Desired Skills and Experience:
- 3+ years in a client-facing service or support role (previous experience working in software or technology is preferred)
- Creative, analytical thinker who is adept at troubleshooting and solving problems
- Strong background developing relationships with clients, especially at higher levels of the organization
- Superb organizational and listening skills
- Strong written and verbal communication skills
Personal Attributes and Values:
- Fits with a hard-working, innovative, quality-driven, and client-focused culture
- Articulate, with a proven ability to communicate effectively with colleagues and clients
- Organized, methodical and action-oriented
- High energy, sense of urgency, passionate, committed, engaged
- Agile, nimble, able to recognize and implement necessary changes
- Creative thinker and high aptitude for solving problems
- Believable, credible, honest, high integrity and trustworthy
Team: Marketing
Position: Content Writer
Are you ready to make your mark on the world? Are you interested in building a lasting brand? Onspring is looking for an SEO-focused content writer who can work alongside the great minds of our marketing team to bring stories to life.
As a flexible software automation platform that provides value in ANY industry and process, our challenge is often found in demonstrating specific use cases within a business. For example, some customers start using Onspring to create efficiencies in their third-party risk management program. After initial use, the customer fully understands the flexibility and power of the software and thus begins expanding Onspring’s use into their internal audit initiatives, or their vulnerability management approach, or their contract management efforts. We need a writer who can create stories that unpack these myriad use cases and best practices. We do not expect you to be a subject matter expert in any of the areas we support (e.g. risk, audit, IT, compliance, etc.), but we do expect you to be able to learn and comprehend these functions within a business.
Working as part of the marketing team, we will collaborate with you on story ideas based on the overarching content strategy and goals. We will educate you on the subject matter and provide creative direction for the long-format content needed. Our expectation is that you will continue to learn about the subject matter on your own, you will provide content recommendations over time, you will curate content outlines before drafting stories, you will write based on SEO best practices, you will edit your stories based on team feedback, and revise your content until it is published.
This is not a technical writer position, nor is it a creative writing position. This is a journalistic, SEO-driven long-format content writing position. The best candidate for this position is an individual who wants to continue learning every single day, loves a good challenge, and wants to contribute to measurable business growth.
Role & Skills:
- Write user-friendly long-format content
- Improve website SEO-performance
- Understand how our business enables customers to thrive across industries and roles
- Experience in writing, editing, and pitching story ideas
- Enjoys explaining how things work and why they’re interesting
- A human-enthusiast who wants to help people work smarter and faster
- Holds high standards in quality of work
- Compelling portfolio and writing samples
Team: Client Experience
Position: Professional Services Consultant
Onspring is seeking high-energy, intelligent, problem-solving software implementation consultants who want to be part of a high-growth company, based in Kansas City. The primary objective of the Professional Services Consultant will be to work with customers to determine their business needs and requirements and subsequently implement those requirements into an Onspring solution that meets their needs.
Responsibilities:
- Provide expert guidance into how Onspring can be leveraged to solve customers’ business needs (i.e. what to do and what not to do)
- Assist in implementation project planning and communicate if any deadlines / milestones are at risk
- Develop in-depth, expert-level knowledge of the Onspring platform and its configuration options
- Gain in-depth knowledge of Onspring solutions (Audit Management, Risk Management, Vendor Management, etc.), industry trends and competition
- Work in the Onspring CRM for all project activities and manage weekly status reporting on progress
- Implement customers’ solution design in Onspring via its highly configurable functionality (no coding is required) utilizing industry best practices, complete with automated workflow and messaging, role-based reporting and access control
- Test the solution against customer requirements (via User Acceptance Testing i.e. UAT) to ensure that the system is functioning as it was intended.
- Potentially train customers on Onspring functionality from a system administrator and/or end-user perspective
Desired Skills and Experience:
- Previous consulting experience with software or technology is a plus
- Previous domain experience with Governance, Risk and Compliance (GRC) is a plus
- Intensely goal-oriented, self-motivated, and driven to achieve individual and team goals
- Responsible for producing results
- Able to approach strangers and engage them respectfully
- Self-starter with the ability to work independently or in a team environment
- Strong sense of urgency
- Strong time management, organizational, decision-making and critical thinking skills
- Able to learn and absorb new information quickly
Personal Attributes and Values:
- Fits with a hard-working, innovative, quality-driven, and client-focused culture
- Articulate, with a proven ability to communicate effectively with colleagues, partners and clients
- Smart, decisive, organized, methodical, biased toward action
- High energy, sense of urgency, passionate, committed, engaged
- Agile, nimble, able to recognize and implement necessary changes
- Creative thinker and high aptitude for solving problems
- Believable, credible, honest, high integrity and trustworthy
- Able to multitask effectively
Team: Sales
Position: Sales Development Representative (SDR)
Onspring is seeking energetic, self-motivated professionals who are looking to launch a career in software sales as part of a high-growth technology company, based in Kansas City. The primary objective of the Sales Development Representative (SDR) is to generate qualified leads for our Sales team. SDRs engage in conversations with prospective clients to determine if our solutions can help them achieve their objectives. After researching potential contacts using sales intelligence and social communication tools, SDRs make calls, exchange email and connect with organizations that match our ideal profile to discover their needs and schedule an introductory meeting with a member of Onspring’s Sales team.
Responsibilities:
- Set and execute on a cadence of outbound phone, email and social communications (e.g. LinkedIn) to build a pipeline of qualified opportunities with organizations matching Onspring’s ideal customer profile
- Promptly follow-up and qualify all assigned inbound leads
- Maintain consistent level of activity to reach assigned goals
- Manage, track and report sales activities and results using CRM
- Conduct pre-call research to gather company intelligence and identify key executives at target accounts
- Gain in-depth knowledge of Onspring solutions, industry trends, and competition
- Learn, practice and utilize key Onspring messaging in your daily interactions with prospective clients
- Ask purposeful questions and listen attentively to prospective clients to identify current challenges, initiatives and key business drivers
- Learn and leverage the tools necessary to be successful: CRM, sales and marketing intelligence (HubSpot, ZoomInfo, LinkedIn Sales Navigator), web presentation tools (Microsoft Teams, Zoom Meeting), etc.
- Report on trends and information discovered during the prospecting and qualification process
- Build relationships with your Sales and Marketing team counterparts
- Achieve monthly goals of generating qualified opportunities for the Sales team
Desired Skills & Experience:
- Bachelor’s Degree in business, marketing, communications or a related field
- Previous lead generation or sales experience preferred (but not required)
- Excellent interpersonal and communication (written and verbal) skills
- Curiosity to meet new people and help them address their challenges
- Ability and willingness to learn and absorb new information quickly
- Strong work ethic
Personal Attributes & Values:
- Outgoing personality with a positive attitude
- Highly self-motivated and driven by achieving individual and team goals
- High-energy professional that possesses the drive to succeed in an exciting, fast-paced company
- Strong time management, organizational and problem-solving skills
- Attention to detail while being able to manage multiple priorities and tasks simultaneously
- Ability to work in a collaborative, team environment and effectively communicate with all levels of stakeholders
Work Location: Full-time position is based in Overland Park, KS headquarters (travel estimated at 0-5%)
Team: Product
Position: Senior Software Engineer
- Do you crave interesting and challenging problems?
- Can you make a real difference with your skills?
- Does your work inspire others around you?
- Can you lead and be led at the same time?
- Are you interested in building a world-class business process automation platform?
- Did you answer yes to all of the above?
If so, Onspring is looking for you. We’re hiring experienced software engineers (3+ years in commercial software) with a passion for stunning application design, product development and teamwork. The ideal candidate will have a background in MVC / .NET and have a strong appreciation for emerging standards. Onspring is intensely focused on UI/UX and performance, and all members of our Development team must share this passion.
Required Experience:
- C#
- ASP.NET MVC
- Any Javascript Framework (jQuery, Angular, React, etc.)
Desired Experience:
- NoSQL (Mongo / Elastic / Couchbase / Redis / etc.)
- jQuery
- Kendo
Also Preferred:
- IIS Management
- Octopus
- Linux / Unix
Work Location: Onspring headquarters, Overland Park, KS
