One of the best moments of 2019 was Onspring being named a Gold Medalist by SoftwareReviews, who recognizes outstanding vendors in the technology marketplace as evaluated by their users. And that’s the key—our users were responsible for us winning this award.
How does Boxing Day tie in with enterprise risk management (ERM) and other solution offerings, or with Onspring in general? It’s literally about the box, or specifically, what’s in it and how you can use it. One of the things we pride ourselves in at Onspring is the overall readiness of our platform. Our development team has done a fantastic job keeping our solutions up-to-date within industry standards.
So, what exactly is ITSM, you ask? The strict definition is something along the lines of this: “All the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services.” A huge part of ITSM is Incident Management, or IM for short (yay, acronyms!).
Compliance programs help organizations to develop and manage effective internal controls with the goal of demonstrating compliance with various local, state and federal regulations (per their business). Depending on the number or complexity of regulatory requirements put on an organization, managing an effective compliance program can be a daunting endeavor.
The GRC software market has several different sections, ranging from full-fledged integrated GRC platforms to specific point solutions, and each of these can help a company deal with many different problems or tasks. The joining point of all of these different products is that they help answer the questions that the caveman asked eons ago: “How best to manage risk?” and “How best to integrate these risk management solutions into a productive business model while maintaining corporate integrity at the highest regulatory levels (direct translations from cavemen are rarely this coherent)?”
When it comes to putting together a GRC platform—or using any of Onspring’s other solutions—It doesn’t matter what kind of cooking personality you have. If you use our professional services team to lean on or you do it yourself, the results will be good. Anyone can do it—it’s just like when you’re cooking; you need the confidence to go into your kitchen and say, “I might burn this cake or destroy this pie, but I also might make something really good. If I fail, it won’t be for long.”
Being a part of a growing family like Onspring is rewarding because I am getting to be apart of a tradition not only with my life, but the lives of the clients we serve. Due to the spirit of our company and the heart of our work culture, we live a lifestyle of thankfulness that isn’t just one day a year. In 2019 alone, with the help of our clients who have been with us from the start to the clients that came on last week, Onspring has 37% more employees than it did last year.
I’ve worked in the compliance and risk field for almost 15 years. Every company I’ve worked for and with has had policies; all of them also had and made exceptions to their procedures and guidelines. The way the policies were written, stored and communicated tends to be similar across organizations. However, the way exceptions are managed is less consistent. Depending on the company’s size and maturity, exceptions might be granted during simple a hallway conversation; or in a more formal method, as a multi-level risk analysis and approval workflow using a technology.
Once the pieces of a management software are in place, your audit world can become everything you ever wanted it to be—challenges will be met and conquered. The right software will not only help your workflow, it can enhance your entire process to do things your way.
Getting great, new people isn’t easy, but it is so important to take the time and attention necessary to make the best choices. A few bad hires can really cripple a company and cause hard-to-correct damage. While there is no foolproof way to make sure a bad hire never happens, there are some good practices you can follow to find the best talent for your organization.
This is my “sometimes the best lessons to learn are the hard ones” offering. I wish I could say that everything I am I owe to the tireless work ethic I’ve fostered since day one on the job. I cannot. In fact, there were stretches in the early part of my career where the best adjective I can muster up to describe them is wayward. The real value of this lesson for me is in another I’ve learned:
It’s never too late.