HR, Legal & Compliance – Mariner Case Study

A case study on HR, legal & compliance management

Rapid growth comes with added complexity, especially for Mariner Wealth Advisors Human Resources department, which provides recruiting, onboarding, payroll, benefits, and strategic consulting services to the companies operating entities across the nation. This growth necessitated an ability to scale quickly and connect the pieces among our different organizations. Onspring provided not only solutions to fit their legal, compliance, and risk management needs, but a platform to create new workflows and reporting for human resources and marketing that would all live in one central tool.

• 2 “out-of-the-box” Onspring solutions used
• 3+ new workflows and reports created by Mariner in Onspring

Challenge

To help keep up with the volume of new hires, ad hoc HR tools had been added over time. Human Resources was stuck trying to manage multiple HR tools, websites, and redundancies. The team began looking for an enterprise content management system and discovered Mariner’s in-house legal counsel was engaged in a similar search, the two departments joined forces to explore technologies that could satisfy the needs of everyone.

New technology requirements:

Human resources

• Organize personnel files & employee data
• Accept file and image attachments
• Keyword search functionality
• Performance management reporting or goal tracking

Marketing

• Internal literature collaboration
• Material distribution to clients

Security

• Restrict users by IP range
• Two-factor authentication for system administrators

Solution

No technology platform Mariner reviewed could deliver on the unique needs of each individual team at Mariner, except Onspring.

Success Story

“We knew we needed to build something different. A one-size-fits-all product was not going to work for us. What we found in Onspring was the flexibility we needed to bring together HR, legal, compliance, and marketing in one interconnected tool.”

Human Resource Manager

Mariner Holdings

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The general counsel and risk management solutions from Onspring could immediately deliver on the needs of the in-house legal team. Human resources and marketing teams partnered with the Onspring professional services team to create custom workflows, reporting, and dashboards in the platform. Everyone started utilizing the platform with exactly what they needed and it was all interconnected in one central place.

Creating a custom human resources solution

After first working with Mariner to identify business requirements and inputs from stakeholders, the Onspring team designed a series of process workflows to minimize the amount of overhead needed from the human resources team. With final agreement on the design, Onspring configured the process in the platform using simple drag-and-drop functionality.

Flexibility is critical for any new hire at Mariner, so the team was pleased to find Onspring employees were just as flexible and adaptable as their own.

Paid Time Off Workflow

A new automated workflow improved efficiency for submissions and tracking of employee paid time off (PTO) requests.

• Employees submit PTO requests in fields
• Accrual calculations display available and used PTO per employee
• PTO requests route to department heads for permissions
• Access control set for individual users to establish read, update and delete rights

Result

A truly interconnected tool with flexibility to bring together human resources, legal, compliance, and marketing effortlessly.

• All human resources content for employee access (e.g. healthcare, 401(K), policies, holiday schedule)
• Marketing campaigns, leads, and contacts
• Legal reviews, revisions and approvals
• PTO requests/usage routed through a documented approval process
• Onboarding & offboarding conducted systematically, meeting security standards
• Marketing requests route through legal with tracking, prioritization, and deadlines
• Marketing campaigns report lead generation and revenue potential
• HR tracks PTO usage and requests available by employee
• Legal measures requests by volume, time horizon, marketing campaign, and compliance initiative