Incident Management


When the unexpected occurs, speed is your greatest asset. Onspring Incident Management software equips your organization for precise, rapid response, automating corrective actions and empowering proactive planning so you're always ready to recover.

Immediate ROI with Onspring Incident Management Software

reduction in incident findings

YoY increase in incident response program maturity

minutes wait to update incident reports and workflows

Faster, More Powerful Incident Management Software

A tablet screen displays an Incident Management table with columns for incident details and colored dots for priority ratings, set against a blue background with light circuit-like lines. A tablet screen displays a table with columns labeled Policy Name, Control, Audit Project, Incident Management, and Status. Colored dots in the Status column indicate varying statuses; the background is blue with a circuit pattern. A tablet screen displays an Incident Management dashboard with category selection menus, prioritization indicators (impact: medium, urgency: low, priority score and rating), diagnosis and resolution notes, and cost tabs on a blue tech-themed background. A tablet displays an Incident Management Dashboard with status indicators, graphs, and charts showing incident submissions, reports, control tests, and resolution data on a blue tech-themed background for streamlined incident management. A computer screen displays an Exception Request dashboard with charts and tables showing total and expired policy exceptions, request statuses, and policy exception details, seamlessly integrated with Incident Management on a blue tech-themed background.

See how Onspring’s Incident Management software can help you.


Dive into the details of Onspring’s Incident Management solution so you can be better prepared for the unexpected.

Onspring Incident Management Key Features


Onspring gives you a faster way to assess and mitigate damage from incidents that may occur across your organization.

Centralized Incident Logging & Tracking

  • A single platform for recording all incident details.
  • Consistent data capture with customizable fields.
  • Easy search and retrieval of historical incident data.

Automated Workflow and Escalation

  • Create and automate incident response playbooks.
  • Automatically assign incidents and triggers notifications.
  • Ensure timely escalation based on severity and impact.

Communication and Collaboration

  • Centralize communication among responders, stakeholders and affected parties.
  • Joint problem-solving and information sharing.
  • Maintain auditable log of all communications and actions taken.

Root Cause Analysis and Incident Resolution

  • Automate methodologies for identifying underlying causes.
  • Track resolution steps and verify incident closure.
  • Generate insights to prevent recurrence of similar incidents.

Incident Reporting and Analytics

  • Customizable dashboards for tracking key incident metrics (MTTR, MTTA, etc.).
  • Generate reports on incident trends, types and impacts.
  • Get actionable insights for continuous improvement of incident processes.

Real-Time Monitoring and Alerting

  • Continuously track incident status and activity with live dashboards and data feeds.
  • Trigger instant alerts based on incident severity, SLA thresholds or custom criteria.
  • Ensure rapid awareness and response across teams with real-time notifications.
  • Personalized inbox for message and workflow notifications built into the Onspring platform.

Success Story

Black and white portrait of Norman Harber, a man wearing glasses, a suit jacket, and a collared shirt, smiling at the camera against a plain background.

“It’s important to have a full process and plan behind your vulnerability management. If you don’t, you’re just plugging holes in the dam without knowing what’s going to pop up.”

Leverage Corporation

Request a Demo to see Onspring in Action

FAQs


Below you’ll find answers to common inquiries about features, implementation, integrations, and more. If you don’t see the information you need, please don’t hesitate to contact us. We’re here to support your incident response success.

What is incident management software?

Incident Management software helps identify, triage, manage, resolve and analyze issues that impact business operations.

Can we customize Onspring’s incident management software for our organization’s needs?

Yes. Edit and create new workflows and reports on your own without IT or dev resources.

Does Onspring’s incident management platform integrate with other business systems?

Yes. Incident Management can intake incidents from email, Slack and more.

Where can we keep track of testing procedures?

You can track testing procedures using Onspring’s real-time reports and dashboards. It’s common practice for Onspring customers to design a dashboard that contains multiple reports of different data sets, each filtered by the individual user. This practice eliminates confusion because control testers can log into Onspring to see the specific, complete, control testing activities assigned to them.

Can we implement Onspring ourselves?

Once you or your designated administrator completes training, yes, you can implement Onspring on your own. Many of our customers start by purchasing our configured enterprise solutions and customizing to fit the unique elements of their organization. Training ensures success and faster implementation. The beauty of your training + our no-code platform is that anyone with knowledge of your business can implement and run point as a system administrator – no developers or IT resources are needed for implementation or even for updates.

If you have complex processes, we recommend consulting with our professional services team first. They can work with you to ensure optimal set up, or configure solutions to fit your exact business needs.

What kind of software training does Onspring offer?

Onspring offers multiple types of training, which can be combined for an ongoing learning experience:

  • Onspring Essentials: This immersive class for administrators teaches the fundamentals of configuration and best practices for end-user adoption.
  • Bootcamps: These focused training classes for administrators dive deep into specific Onspring features to help you achieve your goals for data management, process automation and reporting.
  • Web Training: On-demand videos are available 24/7 so you can learn to use Onspring on your schedule. Topics include configuring apps, importing data, creating surveys, using formulas, automating processes and more.
  • Free Friday Training: The name says it all. It’s free and held on Fridays once per month. These 30-minute remote learning sessions often highlight new features so you always know what’s available for use.

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