Customer Training & Upskilling Opportunities

With live and on-demand training options, you’ll gain the skills you need to innovate and automate in Onspring.

Live Administrator Training

Classroom training is the fastest way to onboard new administrators to the Onspring platform. You have two great options for immersive experiences combining pro instruction, live demonstration, hands-on labs, and open Q&A, so you walk away with practical platform and configuration know-how.

Onspring Essentials

Best for: Administrators who want to learn platform structural building blocks and automation features.

15 instructional hours and hands-on labs on topics including:

  • Platform Overview & Navigation
  • Content & Version History

  • App Structure

  • Field Types & Data Relationships

  • Data Import

  • Users & Access

  • Reports, Charts & Dashboards

  • Formulas

  • Triggers & Outcomes

  • Email Messaging

Survey Bootcamp

Best for: Administrators who have already taken Onspring Essentials and want to expand their knowledge on how to capture data from internal/external parties through Onspring Surveys.

Onspring Essentials is a prerequisite for Survey Bootcamp.

6 instructional hours and hands-on labs on topics including:

  • Survey Structure & Questions

  • Branching Logic & Scoring

  • Targeted & Public Campaigns

  • Survey Supporting Data & Messaging

  • Survey Auto-delivery & Reporting

What to expect during administrator training

Live Instruction

Our trainers will take you on a guided tour of Onspring, starting with basic navigation and working up to advanced automation. Learn step-by-step configuration strategies and best practices to gain confidence as an Onspring administrator.

Hands-on Labs

For each major concept, you’ll complete lab exercises in Onspring. As class progresses, you’ll build an entire solution from beginning to end. Lab exercises help translate “head knowledge” into practical skills you can put to work right away.

CPE Documentation

Each participant receives an emailed certificate of completion, documenting hours spent in class and in labs to provide to governing bodies for CPE hours. Onspring is not approved to issue CPE hours directly.

More Ways to Learn

Onspring offers many paths for continued education in both live and on-demand formats. Administrators and end users can gain fresh ideas, insights, best practices, and pro tips on platform features and solution configurations.

Free Friday Training

Quick, live instruction sessions on new platform features, solution best practices, and strategies for implementation success. Each session unpacks a dedicated topic, providing you with refreshers on platform features or ideas for applying new functionality.

  • Designated Fridays, Noon ET / 9 am PT

  • 30-minutes in length

  • Held virtually

  • Live Q&A

Free Friday Training for Onspring Admins
Onspring Web Training on the Community site

Always-on Web Training

Ready-to-watch, recorded instruction on all major areas of Onspring platform configuration is available through the Onspring Community in videos, downloadable guides, solution documentation, and searchable online help. On-demand training resources are available via annual subscription.

Topics include, but are not limited to:

  • Navigating & Working in Onspring

  • Apps, Field Types & Surveys

  • Data Relationships (Reference Fields)

  • Data Imports, Users & Access

  • Dashboards, Reports & Formulas

  • Workflow, Triggers & Outcomes

  • Messaging (Email, Slack, SMS)

Upcoming Training Opportunities

What customers are saying

Top Capabilities_Availability and Quality of Training

“Each aspect of the training course was thoughtfully prepared. I came home feeling confident. Thanks for setting us up for success!”

– Sr. Paralegal for Financial Services Client

“The team who provided the training was outstanding.”

– Quality Manager for Energy Client

“Thanks for all of the insight and guidance. I’m excited to enhance our current Onspring functionality from the knowledge gained through the course.”

– Internal Auditor for Technology Client

“The training was really well done, and I can tell the team enjoys what they do.  Overall, very impressed with Onspring.”

– Paralegal for Financial Services Client

“The training was very helpful, and the guides were extremely useful and detailed.”

– Director of Compliance for Banking Client


Essentials + Survey Bootcamp: Multiple classes are hosted throughout the year. These classes are only open to Onspring customers and partners, and advanced registration is required.

Free Friday Training: 30-minute micro-learning sessions occur twice per month on Fridays. These classes are only open to Onspring customers and partners, and advanced registration is required.

Both free and paid training options are available to help you become an expert administrator.

Essentials + Survey Bootcamp: Your organization may have pre-purchased passes included in your Onspring platform package or annual training subscription. Passes can also be purchased a la carte at the time of registration. Contact your account manager for details.

Web Training: On-demand training resources are available via annual subscription. Multiple users can participate at no additional fee. 

Free Friday Training: As the name implies, these sessions are free to Onspring customers and partners.

Register online for your preferred training type. View upcoming training sessions >

Onspring trainers are seasoned administrators from the Onspring Client Experience team. Trainers share real examples and practical insights from years of experience delivering Onspring solutions for customers across industries.

Onspring classroom training is focused on platform configuration. The training is solution-neutral, meaning you can apply the skills you develop to any business process or use case. Trainers are adept at demonstrating Onspring functionality within various use cases that interest training participants, making the instruction relevant and meaningful.

If you need end-user training on your specific Onspring implementation, our Professional Services team will be happy to help. End-user training and/or documentation are frequently included in Onspring services engagements. Additionally, we offer “Getting Started” guides for our core solutions.

You’ll receive a lab guide, featuring a series of hands-on skill labs that guide you through applying the knowledge you learn in class directly to real-world use cases within the Onspring interface.

You’ll need your laptop to participate in the learning sessions and hands-on labs as well as a mouse and headphones if preferred. Also, bring your full attention for a deep-dive learning experience.

Onspring will provide a lab instance where you will perform configuration activities. You will not need to access your company’s Onspring instance during the training class.

Classroom training is just the start of your learning journey: 

      • You’ll have 30 days of access to your lab instance so you can continue to practice and experiment with configurations after the class.
      • You’ll have 30 days of access to web training videos and learning resources on the Onspring Community site so you can revisit topics of interest and continue to expand your knowledge. (If your organization has a Web Training subscription, your access to these learning resources will be ongoing.)
      • Lastly, you’ll continue to strengthen your skills by configuring your own processes in Onspring.

You may cancel your registration for any training class for a full refund up to 7 days before the class begins. After that point, you may request to transfer your registration to another participant or another scheduled class session. Email for assistance.

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