The process Sevita Program Directors followed to conduct reviews of each program site was inconsistent and inefficient.
A series of questions and answer evaluations would vary by each program’s location because of variances in state regulations. Program Directors did not have a unified system for collecting and documenting evidence, such as photographs.
Overall, the process was manual, paper-heavy, and incredibly unfriendly for traveling fieldwork. All of this led to an increased risk for errors and unintended mismanagement of documentation.
Using Onspring, Sevita launched a pilot program in one state to build a scalable and synchronized process flexible enough to account for nuances in state-level regulations, while providing accurate and up-to-date reporting.