While the TDS team considered themselves ‘Excel masters,’ they realized SOX compliance could not continue to be managed effectively in the long run. There was talk of rolling SOX compliance into the current internal audit management system, Teammate; however, none of the internal audit team were happy with the software.
“Teammate never treated us like a customer they actually wanted. We were more like a nuisance to them.”
– Manager, Internal Audit Data Analytics
TDS needed software that provided better reporting, simpler task management, and a more human approach to customer service.