Best Practice for Using Slack Notifications in Onspring
This real-time communication tool in Onspring could be a game-changer for improving your team’s efficiency. Before you get started adding Slack Channel notifications to all workflows in Onspring, first discuss with your teams where you want to use this powerful messaging feature.
A couple of questions discuss with your teams before implementing:
- What is the predominant channel our teams use for communication?
If your team works predominately from Slack versus email, then consider using Slack for most of your alerts from Onspring.
- Which elements of our workflows should utilize Slack alerts?
Since there are multiple types of automatic notifications triggered from automated workflows in Onspring (e.g. findings alerts, new vendor approvals, project status updates, etc.), you’ll need to delineate which types of messages should be sent to Slack Channels.
Depending on how you answered question one above, the answer could be all alerts should be sent to Slack Channels from Onspring. You might also consider using a subset of message types for Slack, depending on your organization’s use compared to email. For example, you could send non-action notifications to Slack for awareness purposes. Or you could send the discussion-needed type of notifications to Slack to instigate immediate conversation and deliberation to reach a conclusion on the next step.
Regardless of how you decide to use Slack Channel notifications from Onspring, the most important step is to communicate the new communication method with your teams to avoid surprises. This conversation should also set expectations for everyone regarding how your organization will use Slack messaging to improve workflows.