IT Incident Management
When an employee needs an IT fix fast, be the hero with Onspring’s IT incident management solution, an ITIL-aligned approach to manage the entire lifecycle of an incident, including documenting review results and investigations, escalating incidents, deploying standard incident response tasks and tracking SLA information.
Onspring standardizes incident management for better service & faster resolution.
Specifically designed to address the needs of IT service teams, Onspring’s IT incident management enterprise solution enables users to initiate the ticketing process with a simple email, which also triggers automatic status updates. On the other side of the desk, agents can quickly prioritize incidents by impact and track by category. Better communication gets the job done faster & better.
Here’s Why Businesses Automate their IT Incident Management
Process Automation Capabilities
Capture reported incidents using integrated email and send automated updates to users in real-time
Dynamically evaluate incident details to establish priority and automatically assign to appropriate individuals or teams
Systematically relate incidents to problems, risks, policies & vendors
Centralize documentation of reviews, escalate incidents for subject matter review and deploy standard response tasks
Alert team members of new assignments with personalized work queues
Demonstrate the impact of incidents on critical aspects of your organization
Deliver key metrics on IT value, both prevention and speed to resolution
Identify performance trends, & measure effectiveness of incident resolution plans
Download or send reports in PDF & Excel formats
Customize dashboards by user, group and role.